At Zouhi, we strive to ensure a smooth shopping experience. Please read our refund and cancellation policies carefully.

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1. Returns and Exchanges

• Returns or exchanges are accepted within 7 days of delivery.

• Items must be unused, unwashed, and in their original packaging to qualify.

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2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Custom orders

• Made-to-order pieces

• Discounted or sale items

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3. Refund Mode

Refunds can be processed in the following ways, depending on your preference and the nature of the return:

• Store credit

• Exchange

• Bank refund (where applicable)

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4. Refund Timelines

• Store credit: within 48 hours of approval

• Bank refund: 5–7 business days after approval

• International refunds: 7–10 business days (may vary depending on bank and currency)

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5. Cancellations

• Orders can be cancelled within 24 hours of purchase.

• Once an order has been dispatched, cancellations are no longer possible.